« Strong vs Weak typing | Main | Let it Snow... »
February 15, 2003
Information Age vs FedEx (Ignorance was bliss)
Yesterday we were awaiting a package from Minimed/Medtronic with supplies for Lori's insulin pump. As the watched pot never boils, so does the tracked package never arrive. Tracking the package we watched it sit at the local FedEx delivery station for hours before supposedly going out for delivery (making the trip to our home in 9 minutes [not possible]) and being classified as Customer not home!
The greatest part of internet consumerism is not convenience, its avoiding stupid people...
Frankly, its less convenient to order stuff and wait for it to be "shipped." Its more difficult to return products. Its more risky to give out personal information.
These are all outweighted by the benefit of not having to talk to mal-incented salespeople at the local Circuit City/Comp USA/Appliance store. These so-called experts are more interested in selling you the highest commissioned items (surplus that noone wants) rather than meeting your needs.
Or the benefit of being able to check on the status of an flight without speaking to a customer representative.
Today's consumer values good customer service, but our retailers and service providers can't afford it. Today's consumer doesn't want to pay for good customer service, we expect it from our proprietors. We have so many choices for how we purchase goods and services, we will choose the least p. i. t. a. (pain in the...) apprach to acquiring them.
Real Estate Agents are going through a similar situation. So called "buyers brokers" put technology in the way of informed consumers by denying them full access to an already sophiscated information system (MLS) in an attempt to get them to call.
The incentives are already set up for agents to be paid by Sellers, in fact as I potential Seller I have no problem paying a reasonable fee for someone to help me prepare my home, provide me information and serve as an agent during negotiations. But as a potential buyer, I want information available for me to digest, let me evaluate it on my time.
*argh* its so close to goodness, why doesn't someone fix it?
Posted by KnipSter at February 15, 2003 09:45 AM
Comments
Tool!
Posted by: Guess who at February 15, 2003 03:57 PM
Remember my same incident with "Customer not home" as I was sitting there waiting as well but it was UPS. So what benefit to them is there? Gggrrr........
Posted by: at February 16, 2003 08:09 AM
Post a comment
Thanks for signing in, . Now you can comment. (sign out)
(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)